This is the refunds and returns policy notice of Threshold Drains. In this document, “we”, “our”, or “us” refer to Threshold Drains. We are committed to protecting and respecting your privacy.
This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully as this privacy policy explains what happens to any personal data that you provide to us, or that we collect from you whilst you visit our site.
We may update this policy from time to time so please review this policy regularly.
1. Consumer rights
1.1 If you are contracting as a consumer, you may cancel a Contract at any time within seven working days, beginning on the day after you received the Dispatch Confirmation. In this case, you will receive a full refund of the price paid for the Products in accordance with our refunds policy (set out in clause 2 below).
1.2 To cancel a Contract, you must inform us in writing. You must also return the Products to us as soon as reasonably practicable, and at your own cost through a mainstream and reputable courier service. You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.
1.3 You will not have any right to cancel a Contract for the supply of any special orders/bespoke Products ordered.
1.4 Details of your statutory right of cancellation, and an explanation of how to exercise it, are provided in these terms and conditions. This provision does not affect your other statutory rights as a consumer.
2. Refunds
2.1 If you return a Product to us: (a) because you have cancelled the Contract between us within the seven-day cooling-off period (see clause 1.1 above), we will process the refund due to you as soon as possible and, in any case, within 30 days of the day on which you gave us notice of cancellation. In this case, we will refund the price of the Product in full, and any applicable delivery charges. However, you will be responsible for the cost of returning the item to us in the agreed manner as noted above.
(b) for any other reason (for instance, because you have notified us in accordance with clause 2 that you do not agree to a change in these terms and conditions or in any of our policies, or because you consider that the Product is defective), we will examine the returned Product and will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund. We will refund the price of a defective Product in full, any applicable delivery charges and any reasonable costs you incur in returning the item to us.
2.2 We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
3. General
3.1 In exceptional circumstances and only at the discretion of the Directors, Goods may be accepted for return. In these circumstances a handling charge of 25% will be applied and the Buyer is responsible for the safe and complete return of the Goods. Lateral Design Studio will not accept the return of non-stock Goods purchased by specific request of the Buyer, or Goods made specifically to order.
4. Review of this policy
We may update this policy notice from time to time as necessary. The terms that apply to you are those posted here on our website on the day you use our website. We advise you to print a copy for your records.
If you have any questions regarding our policy, please contact us.
Tel: +44 (0) 20 8450 2244
Email: info@thresholddrains.co.uk